While Amazon prides itself on having one of the best delivery services around, and with it being the second-biggest company in the world (behind Walmart), its Prime Delivery service tends to be more reliable than others that we won't name.
Still, with Amazon reportedly delivering around 1.6 million packages every day (equating to 1,000 per minute), it's only natural that some things go wrong.
As reported by People, American actor Mandy Moore has called out Amazon on her Instagram Stories, slamming the shopping giant after it appeared to deliver a package to the burned ruins of her in-laws' home in California.
The region was devastated by the January wildfires, with an economic toll expected to be around $250 billion. Major celebrities including Billy Crystal, Paris Hilton, and John Goodman have spoken about how they've lost their homes, while Moore previously posted about how she had to be evacuated alongside others like Mark Hamill and Dua Lipa.
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Moore shared the image of a lone box in front of the burned debris, telling Amazon to "do better."
She added: "Can we not have better discretion than to leave a package at a residence that no longer exists?"
Amazon spokesperson Steve Kelly says the company reached out to Moore on social media and asked for more information on the incident: “We’ve reached out to Ms. Moore via Instagram to apologize for this and to ask for more information from her in-laws so we're better able investigate what happened here.
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“For weeks, we’ve advised those who are delivering on our behalf in southern California to use discretion in areas that were impacted by wildfires – especially if it involves delivering to a damaged home – that clearly didn’t happen here."
Even though the This Is Us star's in-laws have had their home destroyed, she'd already updated fans on her situation.
Writing on Instagram in a January 9 update, she spoke about having 'weird survivors guilt' when the main portion of her house survived the blazes. Although she says her husband, Taylor Goldsmith, lost his music studio alongside their garage and back house, they were lucky compared to others.
In the update, Moore explained: "We were able to park and walk up our street to bear witness to all the loss. Miraculously, the main part of our house is still standing. For now.
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"It's not livable but mostly intact. We lost Taylor and Griffin's studio with every instrument and piece of equipment they've ever owned. We lost our garage and back house."
The Amazon debacle isn't Moore's only drama involving the wildfires.
She faced criticism when she shared a GoFundMe to raise funds for her brother-in-law and sister-in-law.
Moore wasted no time in clapping back at her critics, writing: "And people questioning whether we’re helping out our own family or attributing some arbitrary amount of money Google says someone has is NOT helpful or empathetic.Of course we are."
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She concluded by saying that a friend had started the GoFundMe and she was sharing for visibility. She concluded, "We just lost most of our life in a fire too...Kindly F OFF. No one is forcing you to do anything."