An iPhone user has taken to Reddit to issue a warning to fellow Apple users not to ship their old phones back to the Apple mothership.
If you're buying the new iPhone 17 and trading in your older model, it's always worth seeing how much extra cash you can get toward your new device.
After all, the new iPhone 17 Pro Max doesn't come cheap at $1,199.
Recent reports have also revealed where traded-in iPhones actually end up or, more strangely, how stolen iPhones surface in countries far from where they were nicked.
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One Reddit user has exposed a troubling issue with shipping your old phone to Apple.
"If you’re transition to a newer phone, insist that your Apple Store take it. Mine refuses because their “WiFi wasn’t working” when I picked up my new 17 pro, and that I had to ship in my 14 pro," the user explained.
However, the user shared that their shipping experience ended in disaster.
"It left my house in great shape…near excellent almost…and Apple emailed me a revised value of $0 because of a cracked/non functional screen," they added. "That’s absolutely not how it left me, and since I can’t prove that it happened in transit they are telling me they won’t honor the initial quoted value."
They continued: "I have no recourse, and no grounds to stand on. Don’t put yourself in this position, as it cost me hundreds of dollars."
Other users joined the Reddit thread offering advice.
"Always take pictures before you send it in," one user wrote.
"UPS lost my phone. Sent app my video of me boxing it up and dropping it at their store. Paid me full amount," another Reddit user shared.
"Easy way to prevent this is by taking pictures and a video of your old device before you ship it off," someone else pointed out.
So next time you're trading in your old device, make sure to record its condition before it leaves your house. Or better yet, take it directly to the Apple Store.
Meanwhile, even newly purchased phones are apparently arriving damaged. According to PCMag, several social media posts have highlighted a worrying number of scratches appearing on the iPhone 17 Pro's rear, particularly around the camera bump corners.
The tech giant insisted these marks are only due to old and worn MagSafe chargers used to power display units in its stores, and can be easily wiped away, CNET reported.
The company also plans to address the issue and prevent it from affecting demo units, which could mean installing new MagSafe chargers to avoid the marks.