One recent 'immersive' event at a hotel in Las Vegas aimed to give attendees the perfect MrBeast experience with a few mystery surprises along the way, yet it resulted in a disappointing and frustrating experience for all, who then directed their anger at the YouTube megastar.
Jimmy "MrBeast" Donaldson is certainly no stranger to controversy, as he's had to face accusations ranging from slave labor to cryptocurrency scams, yet the latest target placed on his back might have looked like something he simply couldn't control.
He's managed to climb his way to the top of the YouTube ladder by creating a series of wild and wacky challenge-type videos, and has since translated this into his very own game show with Amazon Prime titled 'Beast Games', but participants in the MrBeast experience at the World Resorts Las Vegas hotel certainly didn't get the high production values that they'd hoped.
Having paid around $1,000 for a single ticket to the event, attendees were told upon arrival to wait in their hotel rooms for a 'mystery surprise' to arrive - which many construed to be the arrival of Donaldson himself.
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Having waited upwards of 24 hours for this surprise to arrive - with some likely thinking that this was part of some elaborate MrBeast-style challenge that they had to endure - they soon found out that the 'surprise' in question was a goody bag with heavily discounted merch from his online store.
This left attendees furious, as many demanded their money back and some even labelled MrBeast a 'scammer' despite a few measly $50 vouchers from the hotel itself as compensation.
However, MrBeast has offered a shocking response to outrage from attendees and his wider fanbase on X, offering a silver lining to a situation that many would rather forget at this point.
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"Hey! This definitely isn't the experience we hoped they'd deliver," MrBeast outlined in reply to an attendee who called him out on the social media platform. "My team's already on it - I'd love to personally make it up to you and anyone else by inviting everybody affected to tour my actual studio! Can't wait to meet you all and my team is reaching out to everyone :D"
While it's unclear what the attendees were signing up for when they forked out $1,000 for an 'immersive MrBeast experience', it can't get much more immersive than visiting his actual studio with the man himself there to guide them around. It's a shame that it took an awful experience in the first place for this to happen though.
Responding to MrBeast's offer, the original user who called him out said: "Wow! Thanks for saving the day Jimmy! Much love brother," to which Donaldson graciously replied: "No problem, feel free to dm me if you need anything."
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Many have praised MrBeast's generous compensation to those affected, with one user claiming that his actions are "the level of customer service companies need to be at for the future!"
Another added that "the mood has most def shifted hearing that you're inviting people to tour the studio."
However, there are still a few dissenters that still aren't quite won over by Donaldson's amendments. One comment argues: "How about working to get it right in the first f***ing place. Yet another one of a line of frauds who say oops, sorry afterward and then just keep on walking."
This was echoed by another user who questioned: "Are you going to pay for the time off work these people have to take, or the room and board, plus travel to get to your studio? You screwed these people over, and your cheap ass needs to make it right, not some come tour by studio BS. You're a scammer."
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It remains still unclear how involved Donaldson was in the original Resorts World Las Vegas event outside of his name and branding, but it goes to show that even attempting to make it right still won't be enough for some.