Amazon customers urged to claim their share of $309 million settlement as deadline approaches
Certain Amazon customers could be eligible for a payout from the firm after some users reported experiencing issues and delays with receiving refunds.
Earlier this year the e-commerce giant reached an agreement on a $309 million class action settlement, and the deadline for affected customers to claim their share is fast approaching, thought the retailer still denies any wrongdoing.
Amazon will be paying out a share of the money to certain users who meet the criteria after a final approval hearing is set for March next year.
What is the Amazon settlement?
The company reached an agreement on a lawsuit that accused Amazon of mishandling returns made by customers, alleging customers who requested a refund either didn't receive it at all, or did receive it however was re-charged the amount to their card later.
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Amazon denies the allegations and any wrongdoing, but has agreed to settle the lawsuit so that ‘it may, among other things, avoid additional litigation burdens and expenses’.
The statement continues: “The Court has not made any finding that Amazon has engaged in any wrongdoing or misconduct of any kind, or is liable in any way. The Court also has not made any determination that this lawsuit should proceed as a class action, as opposed to individual claims brought by Plaintiffs. This Notice should not be interpreted as an expression of the Court’s opinion on the merits of the lawsuit. If the Parties had not reached a settlement, Amazon would have continued to vigorously defend the lawsuit, and it also would have opposed any attempt to have this case certified as a class action.”
Who is eligible for compensation from Amazon?
Anyone who has purchased a physical item from Amazon in the USA and submitted a return or requested a refund between September 5, 2017, and February 12, 2026 is eligible to claim. The customer needs to have experienced either not receiving a refund, receiving the wrong amount or a delayed refund, or having received the refund before being charged again for the product.
The settlement also splits customers into two subdivisions. Subclass A are those whose qualifying transactions have already been identified by Amazon themselves — these people do not need to provide proof of their transaction and will automatically receive payment. While this group will not have to submit a claim, they will have to provide a payment method for their payout, which is done via the claims website. Subclass B members have not already been identified by Amazon and will have to submit a claim before December 1 2026, providing proof that they submitted a refund within the time period stated.
How to claim from Amazon's refund lawsuit
If you meet all of the above criteria, you can apply for compensation and/or submit your payment method on the settlement website.
Following this, an approval hearing is scheduled to go ahead on March 16, 2027, with payments expected to be made afterwards. Though payments will vary amongst customers, depending on their individual issues and settlement’s distribution process. Don't expect an immediate payout by any means.
