WhatsApp is one of the most popular messaging services across the world with billions of monthly users, yet it might just have made a large chunk of them angry with its latest AI-powered update.
Like many of the world's biggest tech companies WhatsApp has been progressively implementing artificial intelligence technology into its software over the past few years, with voice message transcriptions, ChatGPT integration, and even a dedicated Llama 4 LLM into the app.
Those additions appear to just be the beginning of a wider AI overhaul though, yet the latest addition appears to have left many users feeling frustrated as a result.
What is the new AI feature in WhatsApp?
As reported by Tech Advisor, the latest AI-powered feature to make its way into WhatsApp are message summaries, which is particularly being pushed towards group chats.
In an ideal situation, this new feature would allow you to catch up on a group chat that has long moved on from the conversation you were last involved in, as we've all been in that moment where we've checked and seen hundreds of unread messages.
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Instead of having to trawl through them all yourself, piecing together the context of everything at the same time, you can instead use the built-in AI tool to summarize what you have missed, and you'll be ready to immediately jump back into the conversation.
You do this by simply holding down on the unread messages counter of a conversation or group chat, meaning that it takes just a few short steps to complete.
Why is this feature unpopular?
While it might sound simple and helpful in practice, the reality of it is far less appealing thanks to a number of concerns that WhatsApp users have raised.
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First and foremost, many have expressed their doubts regarding the reliability of AI to accurately summarize one message, let alone hundreds.
Apple has previously encountered this issue and had to pull a feature as it produced unintentional results, and all AI tools including ChatGPT are known to 'hallucinate' incorrect information.
Artificial intelligence also struggles to parse sarcasm and context, making an offhand jokey comment that would be easy for a human to understand into something that appears far more concerning or misleading thanks to the AI summary.
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There's also the nature of simply wanting to read what your friends and family have to say too, as while raking through a huge pile of unread messages seems like a chore, some would argue there's little point in being part of a conversation in the first place if you're not even reading what's being said.
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"Why would anyone need this," questions one comment on Reddit responding to the feature. "If you and your friends & acquaintances write messages that are long enough for this to be even vaguely useful, perhaps you need more interesting friends."
Finally, security and privacy are two key concerns that users have raised, especially as WhatsApp prides itself on end-to-end encryption for all of its conversations.
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"Wait a min..." writes another comment, "so the end-to-end encryption is a lie? The AI can read the messages after all," with a third comment adding: "So much for encrypted messages."
The feature is only going to be available for English language users in the United States at first, and will be turned off by default, but it won't be long until it rolls out for the rest of the world.