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When it comes to not turning up to bookings, we imagine there are many of you out there who've missed doctor's appointments, haircuts, and restaurant tables, thinking, "Oh, it's fine." Still, the idea of pulling a no-show on a flight is truly baffling to most of us, although we understand there might be genuine emergencies that cause you to miss a flight.
Hoping to clamp down on those who simply forget to set an alarm or pull off the anxiety-inducing 'airport theory' TikTok trend, you will now feel the wrath of one American airline if you don't make it onto your plane.
Although Hawaiian Airlines didn't previously have a no-show policy, the fact that it's now been aligned with Alaska Airlines means it's adopting similarly strict travel rules.
Those who haven't informed the airline that they'll miss a flight will have their reservation canceled, which includes layover and return flights.
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Hawaiian reiterates that money or miles won't be refunded and can't be used as credit toward a future flight, however, you can inform the airline in advance and potentially have the value of your ticket credited to your account.
As reported by Travel Weekly, Hawaiian Airlines has issued the following statement: "In addition to providing a more consistent travel experience to our guests, a shared no-show policy helps us manage resources more efficiently and discourage travelers from booking flights they will not use, as no-shows can negatively impact guests who have a more urgent need for travel."
Customers are told to 'proactively' make changes to nonrefundable tickets with no exemptions for HawaiianMiles or Mileage Plan Elite members, while those with refundable tickets are told to check fare agreements to see if the new no-show policy applies to them.
A closer look at both the Alaska and Hawaiian websites makes it clear that it's not an iron-clad policy, with a grace period allowing those running late to phone before or after departure time. Those who are already in the airport but miss their flight for whatever reason are encouraged to find an airport customer service agent and seek advice on how to rearrange onward travel from them.
We can see the frustration, as airports are busy enough as they are, and there tend to be people on standby. If those seats could be filled by someone else, it makes sense that airlines would give as much notice as possible if you aren't going to make it to your flight on time.
In Hawaiian's own words: "We understand life happens."
Most on Reddit agreed with the policy and asked why it hadn't already been implemented, while someone else disagreed. One critic said: "I am upset because they are applying the policy to refundable tickets also. If I could cancel on the app, it wouldn't be so bad, but I have to call in and Hawaiian often has long wait times on the phone.
"Considering that Hawaiian Airlines is much more a commuter carrier than Alaskan, I think this policy will hurt them. Southwest is often cheaper, and you can change your flight on their app. Hawaiian Air's app is so much less functional and very slow."
